Returns & Refunds
Change of Mind
If you are unhappy with your purchase or simply change your mind, you have up 30 days from the day of your purchase to return any change of mind purchase for a refund of the price of the items. No question asked. Just make sure that the items are in its original resalable condition as received, unopened and unused. Refund will be less cost of postage.
Please let us know your intention to return the item first by emailing or calling us before sending them back to us in the post so we know to look out for your parcel. You are advised to use a reliable method of postage; registered post is recommended.
We have the rights to refuse an exchange or refund if the order was placed more than 30 days ago or if the returned item is damaged, used and/or without its original packaging.
Faulty, Lost, Damaged or Wrong Item Received
We do our best to make sure that our items are in perfect condition before dispatching them but sometimes mistakes do happen. In a rare occasion that you find that the items sent to you are wrong, faulty or damaged, please send us an email or give us a call within 7business days (from the day you receive your parcel).
Wrong Size
A flat rate shipping cost of $9.90 applies for any size exchange. You are responsible for the shipping cost when returning the item back to our warehouse. So please use the size guide and check the sizes properly when you place your order.
To return items, please use the address below:
PKM Design PO Box 240 Currumbin Qld 4223
